FREQUENTLY ASKED QUESTIONS

PROMOTION OVERVIEW

 

Q:        How do I participate?

A:        When you upload valid receipts per the program instructions, for every $5 worth of qualifying Clorox and Glad products you purchase, up to $25 in total purchases, you receive a $1 reward to keep and $1 will be donated to schools in need through DonorsChoose.org.

 

Q:        Does it matter where I purchase them?

A:        No. Just be sure to keep your receipt to verify your purchases of Clorox and Glad products to qualify.

 

Q:        When can qualifying purchases be made?

A:        The Program begins on June 1, 2017 at 12:00 a.m. Eastern Time (“ET”) and ends on September 30, 2017 at 11:59 p.m. ET (“Program Period”).

 

Q:        When will I receive my reward?

A:        Once the image of your receipt is validated, you will receive an email acknowledgement confirming that your Offer/Donation will be fulfilled no later than 8-10 weeks after the conclusion of the Program Period.

 

Q: What are the participating products?

A: See Official Terms and Conditions for a list of all participating products.

   

RECEIPT VALIDATION

 

Q:        How do I upload a receipt?

A:        First, take a photo of your receipt. The image must be clear and legible and include the purchase date of your receipt, and show the qualifying products that you purchased. Then, visit cloroxforschools.com and follow the links and instructions to complete and submit the registration form, including providing your PayPal® email address.

 

Q:        How do I ensure my receipt is valid?

A:        The image must be clear and legible, include the store name and location, show the purchase date, list the qualifying products you purchased and display the full transaction amount.

 

Q:        Why might a receipt be rejected?

A:        A receipt may be rejected if it doesn’t qualify, lacks required information, is too blurry to read or is a duplicate submission.

 

Q:        What if my receipt is really long? Can I fold it?

A:        Yes, you can fold the receipt to crop out non-qualifying purchases as long as the required information is visible.

 

Q:        Do I need to mark my qualifying purchases?

A:        No, there’s no need as long as your receipt is clear and legible. If the image is too blurry it won’t be accepted, so make sure the text is in focus and you get as close as possible without cropping out the top or bottom of the receipt.

 

Q:        Do both online receipts and store receipts count?

A:        Yes. For online receipts, screenshots, JPEGs, PDFs or scanned images are acceptable. Amazon receipts are not valid for this offer.

 

Q:        Can I use a credit card receipt as a purchase receipt?

A:        No, unfortunately credit card receipts do not have enough detail to verify reward requirements have been met.

 

Q:        How long does it take for a receipt to be validated?

A:        It may take up to 48 hours to show up in your account. Once the image of your receipt is validated, you’ll receive an email confirmation.

 

Q:        Do I have to submit my receipt immediately after my purchase?

A:        No, as long as it is submitted before the end of the promotional period on September 30, 2017 at 11:59 p.m. ET

 

Q:        Where can I find a history of my receipt submissions?

A:        Check your account management page at CloroxForSchools.com to see the status of accepted receipts, rejected receipts and pending receipts.

 

Q:        I’m having technical issues. What should I do?

A:        Make sure you’re using the latest version of Chrome, Internet Explorer, Firefox or Safari and verify JavaScript is enabled in your browser preferences. If you continue to have issues, you can contact us at https://cloroxconnections.custhelp.com/app/ask/cws/clorox.com

   

REWARD REDEMPTION

 

Q:        How do I receive my reward?

A:        You must have a PayPal account. If you do not, instructions to create one will be sent to the email address you provided. Your PayPal email address does not need to be the same as the one used to sign up for the promotion. For additional PayPal specific questions please contact: customercare@helloworldfulfillment.com

 

Q:        What do I need to create a PayPal account?

A:        A PayPal account is secure and simple to set up with an email address and either a personal bank account or personal credit card. Visit PayPal for more details.

 

Q:        How do I spend my reward?

A:        $1 for every $5 worth of qualifying Clorox and Glad purchases will be deposited into your PayPal account, up to $5 in rewards. You may spend it via PayPal, transfer it to your bank account, request a check from PayPal or move it to a PayPal credit card.

 

Q: Is there a limit to how many rewards I can receive?

A: You can receive up to $5 in rewards if you purchase $25 worth of participating Clorox and Glad Products over the course of the promotion period.

   

CHARITABLE DONATION

 

Q:        Where will my donation go?

A:        The funds raised will be provided to DonorsChoose.org at the end of the promotion in one lump sum for distribution toward eligible projects.

 

Q:        What is Donor’s Choose?

A:        Public school teachers from every corner of America create classroom project requests at DonorsChoose.org so students in every community can have the tools and experiences they need for a great education.

 

Q:        What will the total donation be?

A:        DonorsChoose.org will receive a $1 donation for every $5 worth of qualifying Clorox and Glad purchases (up to $100,000).